Return and Refund Policy

This Return and Refund Policy addresses cancellations and refunds for services provided by Home Run Projects Pty Limited ("Company," "we," "us") related to solving business challenges.

1. Our Commitment

We are committed to delivering exceptional value through our consulting services. Given the nature of consulting work, which involves the investment of time and intellectual property, refunds are handled differently than for physical goods.

2. Cancellation of Services and Refunds

The refund entitlement for cancelled services depends on the status of the project and the terms agreed upon in the signed Service Agreement or Statement of Work (SOW).

A. Cancellation Before Project Commencement

  • If a client cancels a Service Agreement before any work has commenced (i.e., before the agreed-upon start date and the first milestone has been initiated), the client is entitled to a full refund of any initial deposit or advance payment made, minus a reasonable administrative fee of up to [Insert Percentage, e.g., 5-10%] or a fixed amount of [Insert Currency Amount, e.g., $500 AUD] to cover costs associated with client onboarding, resource allocation, and document preparation.

B. Cancellation During Project Execution

  • If a client cancels the service after work has commenced but before completion, no refunds will be provided for work already completed and delivered.

  • Partial Refunds: Any remaining balance of an advance payment, excluding the amount calculated for services already rendered and accepted (or deemed accepted per the SOW), will be refunded.

  • Invoiced Work: The client remains obligated to pay for all work completed up to the date of cancellation notice, even if the corresponding invoice has not yet been issued.

3. Disputes Regarding Service Quality

If the client is unsatisfied with the quality of a specific deliverable:

  • The client must notify Home Run Projects Pty Limited in writing within seven (7) days of receiving the deliverable, clearly outlining the reasons the work failed to meet the specifications defined in the SOW.

  • We commit to working with the client to remedy the deficiency through revisions or rework, provided the required changes fall within the original scope of work.

  • If, after reasonable attempts to remedy the deficiency, the Company cannot deliver a service that meets the SOW specifications, a proportional refund for the cost of that specific milestone or deliverable may be issued.

4. Refund Process

  1. Request: All refund/cancellation requests must be submitted in writing via email to [Insert Contact Email].

  2. Assessment: We will review the request against the terms of the signed Service Agreement and this policy.

  3. Approval: If approved, refunds will be processed within 30 business days of the approval date.

  4. Method: Refunds will be issued using the original method of payment (e.g., credit card refund, bank transfer).

5. Termination Due to Client Breach

If Home Run Projects Pty Limited terminates a project due to a material breach of the Service Agreement by the client (e.g., non-payment, failure to provide necessary resources), the client is not entitled to a refund for any amounts already paid, and all outstanding invoices remain due.